
English proficiency and language access are vital to a human service agency because communication barriers can hinder effective services. The key to providing meaningful access to Limited English Proficient (LEP) persons is to ensure that the language assistance accurately communicates the types of services and benefits available and about the LEP person's circumstances.
The following infographic provides current statistics about the percentage of Kentucky's population that speaks a language other than English at home. In addition, this infographic serves as a quick resource for Department for Community-Based Services (DCBS) staff, specifically the Department of Protection and Permanency (DPP), to refer to when they need to obtain and use interpretation services for any of their cases.